Trouble Shooting Scenarios

  • Make sure that the hearing aid is switched on.If there is a volume control, make sure it is turned loud enough for you to hear.
  • Check the battery—is it working? Is the battery place with the positive (+) sign facing up?
  • Check the tubing- is it blocked with wax? Clean or replace the tubing.
  • Check the receiver opening and any vent openings and make sure they are not blocked with wax or other debris. If blocked, replace the wax guard.
  • Check to see if the tubing is still connected properly and that it is not bent or twisted.
  • Check to see if the microphone opening is notblocked. If it is, use the brush in your tool kit to cleanaway any debris.

  • Check the tubing for moisture. If moisture is present, remove with an air blower.
  • Check the tubing for cracks or holes. If you see any, call your audiologist.
  • Replace the battery because it may be weak or defective.
  • If there are cords connecting to the hearing aid or other hearing assistive device, check for cracks and replace the cord if necessary.

  • Check that the volume is not turned up too high.
  • Be sure the instrument or earmould/ dome is seated snugglyin the ear.
  • Make sure the microphone is not covered by an object such as a hat, scarf, or collar.
  • Have your audiologist or doctor look in your ear canals and check for excessive wax buildup.


Video explaining hearing loss

SPECIFIC INSTRUCTION VIDEO’S

Select your hearing aid brand and click on the link below:

OTICON                            https://www.oticon.com/support/downloads

STARKEY                           http://www.starkey.com/hearing-aid-use-and-care/instructional-videos

UNITRON                         http://unitron.com/unitron/us/en/consumer/help/tutorial-videos.html

PHONAK                          https://www.youtube.com/user/PhonakOfficial

SIEMENS/SIGNIA            https://www.signia-hearing.co.za/how-to-videos/

BELTONE                         https://www.beltone.com/how-to-videos.aspx

WIDEX                              http://webfiles.widex.com/en/products/maintenance/

BERNAFON                     http://185.34.132.41/Professionals/OnlineEducation/NavigationAbstraction/Prof_InstructionalVideos.aspx


USEFUL LINKS

HOW A HEARING AID WORKS


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